Disclosure Statement

Who are we?

MoveSmart is powered by The Lending People Limited, a financial service provider based in Auckland, New Zealand.

What sort of adviser are we?

The Lending People Limited is a Registered Financial Services provider.

FSP Number: FSP240365

The Lending People Limited is registered to provide the following financial services:

  • Wholesale and/or generic financial adviser services
  • Employer or principal of a financial adviser and/or Qualifying Financial Entity

We are not a Qualifying Financial Entity.

How to contact us?

Name: The Lending People Limited
Phone: (0800) 899 879
Email: hello@thelendingpeople.co.nz
Address: 94 Queen Street, Auckland Central, Auckland 1010
Postal: PO Box 105063, Auckland City, Auckland 1143

What should you do if you have a problem or complaint?

If you have a problem, concern or complaint about any part of our service, please tell us so we can try to fix the problem. You may contact our complaints department by post, phone or email:

Complaints Manager
The Lending People Limited
PO Box 105063
Auckland City
Auckland 1143

Phone: (0800) 899 879
E-Mail: hello@thelendingpeople.co.nz

If we cannot agree on how to fix the issue, or if you decide not to use our internal complaints department, you can contact the Financial Dispute Resolution Scheme (FDR).

This service will cost you nothing, and will help us resolve any disagreements. You can contact the FDR by post, phone or email:

Financial Dispute Resolution Scheme
PO Box 5730
Wellington 6011

Phone: (0508) 337 337
E-mail: enquiries@fdr.org.nz