Who are we?
MoveSMART is powered by The Lending People Limited, a financial service provider based in Auckland, New Zealand.
What sort of adviser are we?
The Lending People Limited is a Registered Financial Services provider. FSP Number: FSP240365
The Lending People Limited is registered to provide the following financial services:
- Wholesale and/or generic financial adviser services
We can provide non-personalised advice on consumer credit contracts such as personal loans, and general insurance such as motor vehicle insurance and credit related insurance products.
We cannot give you advice on securities, futures contracts or any land investment product.
What should you do if you have a problem or complaint?
If you have a problem, concern or complaint about any part of our service, please tell us so we can try to fix the problem. You may contact our complaints department by post, phone or email:
The Lending People Limited
PO Box 105063, Auckland City, Auckland 1143.
Phone: (0800) 899 879
If we cannot agree on how to fix the issue, or if you decide not to use our internal complaints department, you can contact the Financial Dispute Resolution Scheme (FDR).
This service will cost you nothing, and will help us resolve any disagreements. You can contact the FDR by post, phone or email:
Financial Dispute Resolution Scheme
PO Box 5730
Phone: (0508) 337 337
Who licences and regulates us?
The Lending People Limited is regulated by the Financial Markets Authority (FMA) for its financial adviser services.
You can contact the Financial Markets Authority by post, phone or through their website:
Financial Markets Authority
PO Box 1179
Phone: (0800) 434 566
You can obtain information about financial advisers from the FMA and can report information about The Lending People Limited or its advisers to the FMA. You can check the status of The Lending People Limited on the Financial Service Providers Register at https://www.companiesoffice.govt.nz/fsp.
How to contact us?
Name: The Lending People Limited
Phone: (0800) 899 879
Address: 94 Queen Street, Auckland Central, Auckland 1010
Postal: PO Box 105063, Auckland City, Auckland 1143.
This Disclosure Statement was Prepared on April 1st 2018.
Under the Credit Contracts and Consumer Finance Act 2003 (CCCF Act), as a borrower, you have the right to ask The Lending People Limited to change your Loan Contract if you meet the following criteria:
- You have suffered a hardship you couldn’t reasonably have seen coming, such as illness or injury, loss of employment, the end of a relationship, or death of a partner or spouse as a result of that hardship; and
- You cannot reasonably meet your debt repayments; and
- You believe you would be able to meet your debt repayments if the contract was changed in the ways specified by the CCCF Act (see below).
An application to change your Loan Contract in these circumstances is called a ‘Hardship Application’. It is important that a you contact The Lending People Limited quickly if you cannot make your debt repayments as you have a limited time to make a hardship application if you are in default.
When can you make a hardship application?
You can make a hardship application at any time, unless you:
- Have been in default for two months or more; or
- Have been in default for two weeks or more after receiving a repossession warning notice or Property Law Act notice; or
- Have failed to make four or more consecutive debt repayments on their due dates.
You may only make one hardship application on the same grounds within any four month period, unless The Lending People Limited agrees to consider another application.
If you catch up on your debt repayments and defaults, you are again entitled to make a hardship application.
How do you make an application for hardship?
Firstly, you should check your loan contract to see whether you have Credit Contract Indemnity Insurance (CCI) which may cover you for the loss of your job, sickness or the hardship that you face. If you have CCI, your loan repayments may be covered. However, it is a good idea to apply for hardship at the same time as making an insurance claim, in case the insurance claim is declined.
You must make an application in writing (via email or post) to Explain your reason(s) for the application, and Request one of the following:
- An extension of the Term of your Contract – this will reduce the amount you pay with each repayment, but increase the number of repayments; or
- A Postponement of the dates on which payments are due under the Contract; or
- Both of the above
Once we have received your application, we will contact you in writing outlining the process from there. If we do not require any further information from you, a decision will be made within 20 working days of receiving your application.
If we agree to your requests, we may ask you to enter into a new Loan Contract or we may change the terms of your existing Loan Contract with us to help you meet your obligations. If we agree to a Hardship Application, you will have to pay a new loan establishment fee or a variation fee as per our fee schedule.
You can make an application for Unforeseen Hardship in writing:
The Lending People Limited
PO Box 105063, Auckland City, Auckland 1143
For more information about Applying for Hardship, please refer to this handy Commerce Commission Fact Sheet.